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No paperwork
A printed schedule has its problems. When a treatment program is packed with procedures and guests keep adding more, this piece of paper turns into a mess by the end of their stay. Cross-outs, notes, arrows everywhere.
And what if you lose it? Your guest has to ask for another copy. If your resort does not have an electronic schedule yet, it is even worse. Someone has to waste time rebuilding all the prescriptions from Excel sheets and appointment logs.
2. A Concierge in Their Pocket
No one likes running around looking for the right room, especially on a tight schedule. The Jivi app becomes your patients’ personal guide. It shows them where to go for each treatment.
Better yet, it tells them how to prepare, what to bring, and whether to come on an empty stomach or drink water first. This shows you care, and your guests never feel lost or forgotten. You can add videos, pictures, and medication reminders.
If a doctor adds a new treatment or cancels one, every update shows up in the guest’s app immediately. No more calling your guests every time something changes.
3. Sales Growth
Patients can buy extra services that do not require a doctor’s approval such as massages, beauty treatments, and hardware procedures. They tap the screen, learn about a procedure, see available slots, compare their own schedule with a specialists’ availability, book an appointment, and pay for it — all in the app.
Running a promotion for a new service or one that is not popular enough? Push it through your app. Fill your treatment rooms fast. Younger guests? Introverts? People who hate phone calls? For them, an app is the perfect way to manage their stay. No pressure. No awkward calls.
Hosting a lecture on how to avoid varicose veins? Pick the patients whose diagnosis matches the topic. Send them a push notification. It is faster than calling, and works better than a sign on the wall.
How much does a health facility multidimensional automation cost? It depends on several parameters. Fill out a short form to find out. As a bonus, you will get a calculation template «7 customer service indicators».
4. Real Feedback
Happy guests come back. The app asks your patients to rate every (if marked in the administrator settings) procedure and leave a comment. Watch these numbers, tie guest satisfaction to staff salary. It is a great way to motivate your team and a good reason to stick to your service standards.
5. Track Treatments, Prevent Fraud
Guests can identify themselves with an RFID card or a bracelet. But the app works, too.
Each guest has a unique barcode in the app. A nurse scans it with their tablet, and all the details for their treatment pop up, such as impact zones or water / mud temperature.
They press Complete, and a treatment is marked as provided. The right amount of syringes, gloves, medicine, and other supplies gets written off automatically. If a guest does not show up, no one can mark their procedure as done and use the supplies off the books.
This is how modern health resorts handle day-to-day operations. But there’s always more to explore.
The Jivi Telegram channel is a helpful resource for doctors, executives, managers, and marketers who work in health resorts and wellness centers. We cut through the noise to deliver insights that matter:
- In-depth articles and case studies
- Latest industry trends and news
- Practical tools and smart approaches turned into simple how-to guides
- Ready-to-use checklists and forms to save your time
