Customer satisfaction score
Jivi’s 3 essential tools for gathering guest and patient feedback
1. Mobile app: instant feedback at your fingertips
After each procedure, our mobile app prompts guests to rate their experience and share comments. This real-time feedback not only helps us gauge customer satisfaction but also plays a vital role in enhancing service quality. By linking patient feedback to monetary incentives for nursing staff, we foster an environment of continuous improvement and professional growth.
But that’s not all. The app acts as a proactive shield for your resort’s online reputation. Address any dissatisfaction before it escalates to public. If a guest isn’t happy with his/her massage, you’ll know right away — allowing you to step in and turn their experience around before it impacts your reputation.
2. Automated email / SMS surveys: stay connected every step of the way
With Jivi, you can effortlessly set up automated emails or SMS messages triggered by key events like check-in and check-out. This feature not only unloads your sales team but also provides valuable insights into how guests’ perceptions evolve throughout their stay.
Consider sending out a quick NPS (Net Promoter Score) survey to gauge guest satisfaction. With just one simple question — «On a scale from 0 to 10, how likely are you to recommend us to friends and family?» — you can quickly assess whether guests are ready to spread the word or if they’re harboring frustrations. If someone scores below 9, your team should promptly reach out to understand their concerns.
3. CRM integration: feedback that fuels improvement
Jivi’s seamless integration with CRM system allows for automatic feedback collection right after check-in and again a few days before departure. This ensures you capture initial expectations regarding the location, room condition, and staff interactions, as well as the final impressions of the resort.
Our system will keep you organized with timely reminders, ensuring that no guest feedback slips through the cracks. By understanding their journey from arrival to departure, you can make informed decisions that enhance guest satisfaction and loyalty.
With Jivi’s tools in place, gathering feedback becomes incredibly easy — helping you elevate your service and strengthen your reputation.
