Motivation system
How to transform your team’s motivation and let performance drive income
Praise and small perks certainly play their part in attracting and retaining staff. But these are just nice little things that complement the main reason for choosing an employer. Decent specialists should receive decent pay for their work.
We’re not just talking about a large fixed salary; we suggest having a flexible bonus system tied directly to specific performance goals (KPIs). For example, employees could earn bonuses based on positive client feedback in your mobile app or for selling additional services. The more they sell, the higher the bonus percentage they receive.
This approach is especially important for resorts aiming to attract top talents who can improve customer satisfaction and boost profits. The good news? You don’t always have to pull bonus funds from your operating budget. For instance, Jivi offers a special section where you can reward employees who assist clients in purchasing extra services.
Setting up an effective motivation scheme is simple:
- Identify key contributors: recognize the team members who guide clients through procedures and highlight their benefits.
- Include all medical specialists: make sure everyone involved in the process is acknowledged.
You can customize your bonuses calculations using either a percentage of the service cost or a fixed amount. Plus, you can create various motivation structures based on payment methods or other criteria. With Jivi, all bonus calculations for sold and provided services are compiled into detailed reports for healthcare professionals.
Beyond sales bonuses, there are numerous metrics to enhance your incentive program. The idea is simple: if an employee mainly influences client experience without directly selling extra services, their income should be split into two parts: a fixed salary and performance-based bonuses linked to KPIs.
For those who sell additional services, consider dividing income into three parts: base salary, sales bonuses, and KPI rewards. No matter how you structure it, KPIs are crucial — they provide measurable standards that elevate service quality beyond mere task completion.
Building a dedicated team of compassionate professionals is an ongoing journey. For new resorts, it starts with hiring based on clear criteria. For established facilities, begin by analyzing current performance and setting both current goals and future targets. A personalized KPI-driven bonus system will motivate employees to achieve these goals.
Key metrics to track for healthcare staff include:
- Number of patients admitted
- Patient satisfaction scores, feedback, and complaints
- Percentage of returning patients
- Total sales volume and quantity
- Number of procedures performed
- Compliance with care standards
