Commerce
Service standards
The customer journey from booking to checkout must follow a set of rules. From the speed of processing the application and food to passing the procedure and collecting feedback. This is the only way to achieve loyalty from customers who expect to receive a certain level of service with each visit.
Client journey from booking to check-out must follow a set of rules. From the speed of request processing and food service to procedures attendance and collecting feedback. This is the only way to achieve loyalty from clients who expect a certain level of service on every visit. Standards control is the most important function of automation, giving clients equal rights and eliminating staff errors. Client journey in Jivi is digitized and clear to all participants, deviations from standards and negativу feedback are fixed and reported.
Mobile app for patients
Remote control of treatment program. A new sales channel with additional services menu, description of each procedure and self-appointment feature. Data storage for diagnostic results and doctor's recommendations. «Smart» schedule becomes patient's personal guide — it gives preparation recommendations (on an empty stomach, pre-shower), tells where to find the medical office and what to bring, and reminds of the appointed time in advance.
Guest's personal account and loyalty program
Motivate clients to come back and reward the most profitable ones — with points, gift procedures, discounts for staying at the resort. In your personal account you can monitor client's progress and status in loyalty program, purchase history and when the guest reaches the next level.
Loan-deposit zone
Make additional services more affordable by eliminating over-the-counter payments. The ability to pay by deposit or at check-out increases paid services revenue by 17-20%.
Dynamic pricing
The best alternative to price schedule. Manage room and medical office occupancy based on real demand: earn more in peak season and keep working in low season. Automatic demand elasticity testing helps you find the optimal cost-reflective price for any period of time.
optimizes your work
Treatment results visualization
How much does patients’ condition improve after treatment? Get real figures. Use real facts about effective treatment programs to promote your health resort.
Focus on target clients
In Jivi reports, you can see the most profitable clients and target your advertising specifically to them. Geography, gender, age, family status, preferences and interests, diagnosis. Segment the highest-priority groups, tailor your offer to them, and record conversion and revenue growth.
Single booking portal
Common booking management environment for the work of staff managers and external partners. Personalized quota and tariff settings. Quick access to up-to-date information about the number of available / occupied rooms in a single database. It takes 30 seconds to make or cancel a booking. Real-time tariffs and special offers updates, dynamic pricing and booking analytics.
Room defragmentation
Booking by categories rather than by rooms allows the system to minimize «gaps» in room occupancy and increase room capacity by 5-12%. Due to automatic defragmentation you will be able to sell more room-days without additional investments in infrastructure.
Tariff inheritance
For complex tariff networks (considering treatment duration, procedures included in program, client status), use the «tariff inheritance» function. When you change any element in pricing policy, it automatically updates all related tariffs.