Guest journey map
Health resort automation takes place in several stages.
Each is crafted to reduce costs and ensure a seamless and engaging Guest experience.
Each is crafted to reduce costs and ensure a seamless and engaging Guest experience.
Booking
Clients start by choosing a treatment package, like the «Healthy Heart» program, which includes various exams and procedures.
Marketer
As more people show interest in the «Healthy Heart» voucher, marketers adjust their advertising to promote other resort offerings effectively.
Health resort’s CEO
The CEO keeps an eye on room occupancy, revenue and profit forecast to ensure everything runs smoothly.
Chief medical officer (CMO)
CMO plays a crucial role in forecasting medical offices occupancy and evaluating the workload of specialists involved in treatment programs. By analyzing these key factors, CMO ensures that resources are optimized, allowing for efficient patient care and a thriving practice.
Self Check-in
Guests can check in from home, selecting their rooms using 3D visuals and exploring resort amenities. They can also add services like:
room upgrades; spa access;
meal services;
equipment rentals.
SMS / E-mail
Upon booking, guests receive instant SMS or email confirmations, keeping them informed and prepared.
Check-in
Upon arrival, guests receive their room key card and download a mobile app which serves as a digital companion throughout their stay.
RFID card (bracelet)
The RFID bracelet not only unlocks rooms but also acts as a treatment-pass and payment method linked directly to the guest’s account, streamlining each interaction.
Attending doctor
Doctors are promptly notified of new patients before consultations, allowing them to review medical records (if the patient has already been to this resort or another health facility within the network) in advance. This preparation ensures that each appointment is tailored to the patient's individual needs.
Mobile app for patients
The app helps guests learn about the resort's services, view treatment schedules, and book additional appointments easily.
Accommodation office
The accommodation officer creates a new medical history and provides auto-filled documents for signing, making check-in smooth and hassle-free.
Maid
Maid services are monitored via mobile app to ensure rooms are clean and prepared before new arrivals. Guests can even rate cleaning quality through their app.
Initial consultation with attending doctor
During initial consultations, doctors adjust treatment plans based on individual preferences and procedures compatibility, creating personalized schedules that cater to each guest's wellness journey with a few clicks.
Mobile app
In mobile app, patients can easily access details about their attending doctor, find the floor and office number, and receive timely appointment reminders, ensuring they stay organized and informed throughout their wellness journey.
No queues
Thanks to automated scheduling and patient notifications, queues become a thing of the past. Doctors are prepared and waiting for patients upon arrival.
Less routine
Doctors can quickly fill out medical forms using autofilling, templates, checkboxes or voice input, reducing paperwork.
Smart assistant module
The expert module handles routine tasks for doctors, interpreting examination results and suggesting additional procedures based on diagnoses. This allows healthcare professionals to focus more on patient care rather than paperwork.
Treatment zones
Doctor doesn’t need to type treatment zones — specialist simply marks them on a diagram, and a text comment (e.g., «neck-collar massage») is automatically added to prescription.
Diagnostics
All examination results are instantly uploaded to patient records, enabling doctors to fine-tune treatment plans without delay.
Visiting physician
Visiting specialists receive timely notifications about scheduled appointments to optimize their daily planning.
Mobile app
All medical documents (diagnostic and consultations’ results, health pass, etc.) are available in mobile app. They are easy to download and print.
External laboratory
When tests are sent to an external laboratory, doctors don’t have to wait for results; they can access them instantly as soon as they appear in the partner lab's system.
Attending doctor
The attending doctor receives all diagnostic results in real time and adjusts patient's program.
Procedures
Patients undergo prescribed treatments with schedules that can accommodate up to 30 sessions per day.
Medical receptionist
The medical receptionist efficiently manages appointments with just one click, ensuring compatibility across all procedures. The system considers distance between offices, gender and age. Any rules can be applied: from the middle medical specialist’s schedule to guest’s individual wishes.
Payment and guest identification
Identification couldn't be simpler with the room card or RFID-bracelet. Guests simply tap their card on the medical specialist's tablet, and the procedure can begin instantly.
Procedure issue via tablet
The procedure is issued with just a click of a button, instantly updating the system with all relevant information. This allows the attending doctor to monitor patient's attendance in real time.
Automatic consumables write-off
After procedure is performed, the standard consumables amount (disposable gloves, masks, medications, etc.) will be automatically written-off from inventory.
Feedback
After each procedure, patients can rate their experiences via the mobile app. High satisfaction ratings lead to easy rebooking options for additional visits.
Food service
Nutrition is a fundamental human need and a key factor in evaluating your resort. Some of our clients work on a «buffet service» system, but let's explore how food can be integrated into a wellness program. We’ll delve into the automation of dietetic food services and how it enhances the guest experience.
Diet
When a doctor prescribes a diet tailored to a patient's diagnosis or wellness goals, it’s all about personalization. Each diet plan is crafted with the patient’s unique needs, considering any allergies or intolerances to lactose, gluten, and other foods. This vital information is seamlessly displayed at the nurse dietitian's workstation, ensuring that everyone involved in the patient's care is on the same page.
Nurse dietitian
Nurse dietitian expertly arranges seating and meal plans for guests, all guided by the doctor's prescriptions and each patient's unique requirements. Food purchases are strategically made to align with the health resort's current needs, ensuring that every dish served is not only delicious but also perfectly suited to promote wellness.
Guest identification
Guests enjoy seamless access to the dining room / restaurant by room card or RFID-bracelet. The card is attached to the turnstile reader or restaurant manager’s tablet.
Room service
Patients who prefer the comfort of their own room, are offered delightful room service.
Additional services
Boosting your resort's profits has never been easier. Our system facilitates low-pressure sales, ensuring that guests can access services effortlessly and enjoyably.
Mobile app for guests
Guest's mobile app is an alternative sales channel. Client uses app to learn about services, specialists and special offers. Guest also makes self-appointments for procedures not included in the purchased program.
Loan-deposit zone
Make your guests' vacation worry-free. Let them enjoy their stay by allowing them to add extra services to their accounts, so they can focus on relaxation. With all financial matters settled before check-out, your clients can leave with nothing but great memories.
Equipment rental
Rent skis, bikes, meeting rooms and gazebos. Keep records and plan profits in a single information space.
Ambulatory patients
Make residents of the nearby areas healthier: medical cards and doctor's appointments, passes to the swimming pool and gym, SPA services. Especially essential in the low season.
Check-out
Don’t rush to say goodbye when your guests' vacations end. Create an experience that makes them eager to return year after year. Transform your place into their favorite getaway, where unforgettable memories and warm welcomes await them each time they visit.
Staff motivation
Harness the power of real metrics. Track key indicators like appointment numbers, customer feedback, return patient rates, average spending, and conversion rates. Our system not only measures personal contributions to client satisfaction but also transforms those efforts into bonuses for employees.
Loyalty program
Welcome new clients with a tailored loyalty program that offers personalized deals, exclusive promotions, and the chance to earn and redeem points. This powerful tool helps you boost occupancy while maintaining profitability. Create lasting relationships and keep your guests coming back for more.
300 prepared reports
Our system brings all departments together, seamlessly connecting health facilities within your network. This integration ensures consistent service and reporting standards across the board, so you can provide top-notch care every time.
Health pass
At the end of treatment, patient receives a health pass (available in system, app and printable) which contains all doctor's recommendations, test and examination results.
Advertising costs
Unlock the power of your client relationships. Our analytical system keeps a comprehensive history of interactions, helping you reduce advertising costs while effectively targeting the right clients based on geography, health needs, and socio-demographic features. Attract the clients that matter most and watch your business thrive.
Next visit
Give your clients a warm welcome back. After their visit, they’ll receive personalized doctor recommendations for their next stay, along with an exclusive early booking offer. When they return, they can effortlessly recreate their previous experience — whether it’s the number of guests, treatment program, or room preferences. Make every visit feel like a homecoming.