Technical support
It is important to us that automation brings you benefits for as long as possible. This is the main task of the technical support service, which helps Jivi users every day.
Contact technical support:
We work on weekdays from 8 AM to 5 PM (GMT+4)
Make a phone call:
Write to mail:
Leave a request on the portal:
How can we help you?
Employee training
We will answer any questions about the system, provide text and video instructions, connect and show you in real time how to use the available functions. This is especially true when you are hiring a new employee and you need to bring him to work as soon as possible.
Additional system setup
Have you added a new service category? Have you changed your approach to working with patients? Reorganized department? We are always ready to adjust the system settings for new tasks.
Introduction of new features
When you need a new report, an additional field or button, you can always contact technical support staff who will quickly add the desired element to the workspace of any user.
Update
Good systems are ideally tuned to current business processes. The best ones continue to adapt to new trends and industry demands, as well as changes in legislation. Every 3-4 months a new version of “Jivi” appears, and technical support staff helps customers to update and talk about new features of the system.
Troubleshooting technical issues
We quickly find the cause of the problem and fix it. Requests related to the health of the system are always the highest priority and are completed in the shortest possible time.
Our achievements
5000+
Active users
90%
Applications are processed within 30 minutes
10 800
Applications completed in the last 12 months