Automate Your MediSPA Hotel
or Health Resort with Jivi

Four Challenges, One Solution

1. Treatment tracking. Whether you focus on medical care or wellness and spa treatments, every procedure comes with its own protocols. Jivi keeps the entire workflow connected in one platform, from treatment plans and physician prescriptions to appointment records and treatment progress. Your team can deliver consistent care without administrative overload.

2. Consumables and inventory management. High-value products like neurotoxins, dermal fillers, and serums need accurate tracking. Assign standard consumables quantities to every procedure and let Jivi handle the rest. The system automatically updates inventory, keeps stock levels accurate, and makes discrepancies easy to investigate.

3. Guest history across visits. A returning guest expects you to remember their preferences and past treatments. Jivi stores treatment history, allergies, preferences, custom tags, and special requests in one place. Your team gets instant access to everything they need to deliver personalized care.

4. Staff performance & fair compensation. The system tracks treatments, session volume, and average guest rating per specialist. Transparent, data-driven bonuses — no disputes, no guesswork. Just fair rewards based on real performance.

How much does it cost to fully automate a medical spa or a resort? It depends on several parameters. Fill out a short form to find out. As a bonus, you will get a calculation template «7 customer service indicators».

Guest Experience That Builds Loyalty

Seamless ecosystem. A bracelet, a card, or a QR code is all your guests need during their stay. From unlocking their room and paying for extras to checking in for a spa treatment — it all happens with one simple tap.

Mobile App. A digital companion that provides instant access to treatment plans, schedules, and medical documents. Patients can view treatment schedules — both their own and their children’s — and pre‑procedure instructions, plus book extra services.

Loyalty program. Create tiers based on total spend or nights stayed. Encourage repeat visits with custom rewards, cashback, bonus points, and boost service demand with targeted offers. Guests can manage everything from their personal account, including their tier, rewards, transaction history, and available benefits.

Real-time guest satisfaction. Collect feedback immediately after each treatment and link results to staff bonuses. Plus, after checkout, guests automatically receive a final stay survey to share their overall experience. You’ll know what delights your guests and what needs to change — at every stage of their journey. 

Appointment and therapy scheduling. No manual work — Jivi builds each guest’s complete schedule in seconds, evenly distributing treatments across their stay. The system respects staff workload and all your rules: treatment compatibility, required time gaps, separate slots for men / women, and guest preferences (e.g., a preferred specialist or time of day). As new treatments are added, the schedule updates in real time — no conflicts, no overlaps, no manual fixes.

For MediSPAs with Accommodation

Running a MediSPA hotel requires more than healthcare software. Jivi offers a full-featured PMS for booking, housekeeping, and guest services. Learn more about hospitality automation. 

Clinical operations are supported by an MIS covering appointment scheduling, electronic medical records, treatment documentation, and consumables management. Learn more about healthcare workflow automation.

Integrations

Jivi connects with what you already use through 80+ seamless integrations: CRM and Restaurant Management System (RMS), channel managers, OTA, payment gateways, electronic door locks, Wi-Fi authentication services, and various DICOM-compatible medical equipment.

Implementation

The system is customized to your specific workflows and facility needs. We handle the entire implementation process and train your staff in person. You receive a detailed manual and video tutorials. Explore each stage in detail on this page.

Managing a network?

Jivi offers a multi-property deployment to bring all your facilities into one ecosystem. Share guest profiles, run a network-wide loyalty program, and apply the same operational standards everywhere. You get real-time visibility into occupancy, revenue, and staff performance across every facility.